Service Delivery

The model is designed to ensure that each of the resources working on a project is placed at the most advantageous location at every step of the project.

Depending on the size and technical requirements of a project, our consultants will work:

• On-Site: at the client site.
• Off-Site: at a site close to the client.
• Nearshore: at our Development Center in Costa Rica.

The diagram below shows where tasks are usually performed in a nearshore outsourcing project:

 

On-site

The activities typically performed on-site are those that require a close interaction with the client team and the final users of a system, such as:

• Requirements gathering
• Architectural design
• Client reviews
• Acceptance testing
• Training
• Implementation support

 

Off-site 

Some projects benefit from an off-site location, although this is not common. This arrangement helps provide improved coordination and communication, and allows a greater degree of cultural integration between teams. Activities that are typically performed at the off-site location are:

• Project management
• Task allocation to resources at the Development Center
• Coordination and control of project components
• The bulk of the technical work is typically performed at our Costa Rican nearshore

Nearshore

Development Center including:

• Analysis, design, development, and testing
• Project management of allocated project deliverables
• Disaster recovery, back-ups, and system